Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read it carefully before using the Smart Quoting service.
1. Information We Collect
- User Identity Information: Including but not limited to name, contact details (e.g., phone number, email address) provided during registration.
- Uploaded Content: Product catalogs, price lists, specification documents, and other materials you upload are used to build a customized knowledge base for intelligent quoting.
- Interaction Records: Your natural language queries and feedback during conversations with the system are retained to improve response accuracy.
- Device and Log Data: To ensure system security and stability, we automatically collect access timestamps, IP addresses, browser types, and operational behavior.
2. Purpose of Use
We use collected information solely for:
- Delivering and improving the Smart Quoting service;
- Enabling personalized recommendations and accurate responses;
- Ensuring system security and preventing misuse or fraud;
- Complying with legal obligations and responding to regulatory inquiries.
All data is used only for these purposes and will never be sold or shared with third parties for unrelated uses.
3. Storage and Sharing
- All uploaded content is stored securely in encrypted servers within your authorized scope, with a default retention period of six months. You may delete your data at any time via account settings.
- Personal data is not shared with third parties unless:
- You provide explicit consent;
- Required by law or for emergency security incidents;
- Shared with trusted service providers (e.g., cloud hosting), who are bound by contractual agreements to process data only as instructed and not for their own purposes.
4. Your Rights
You have the right to:
- Access, export, or delete your personal data;
- Withdraw consent for data processing;
- Request correction of inaccurate information;
- Restrict or object to certain processing activities.
To exercise these rights, please contact us via customer support email. We will respond promptly.
5. Security Measures
We implement industry-standard security practices to protect your data, including:
- End-to-end encryption for data transmission (HTTPS);
- Encryption of stored data;
- Regular security audits and vulnerability assessments;
- Strict access controls for internal staff.
While we take reasonable steps to safeguard your information, no internet-based transmission is completely secure. We advise against uploading highly sensitive business secrets.
6. Contact Us
For questions or requests regarding this privacy policy, please contact us at:
- Email: privacy@smartquoting.com
- Mailing Address: [Company Name], Privacy Department, [Full Address]
We will respond to your inquiries in a timely manner and continuously enhance our privacy protection practices.
7. Policy Updates
This policy may be updated due to changes in laws, regulations, or business needs. Revised versions will be published on our website with an effective date. We recommend reviewing the latest version periodically.
Thank you for trusting Smart Quoting.